Total Server Care

This option provides 24/7 server monitoring, remediation, maintenance and management solution. Plinth Technology engineers monitor and troubleshoot server problems based on alerts and early warning information received from the service software, and they also troubleshoot requests received from you.

Typically any server monitoring tool generates nine to 20 alerts per day, per server. Under Server Watch, Plinth Technology engineers watch the alerts, analyze them and intelligently escalate issues (with steps to resolution) to the engineers either by phone (if it is an emergency) or by trouble ticket using our ticketing features. With this service, Plinth Technology engineers do not need access behind the end-client’s firewall or to the servers being monitored. The alert analysis is performed using remote diagnostic software that allows engineers at the NOC to get sufficient diagnostic information to process alerts.

Total Server Care covers the following tasks:

• 24/7/365 monitoring and reporting
• System and drive optimization
• Anti-virus management
• Spyware management
• Temporary file/Internet debris removal
• Patch management
• Service pack installation
• Asset-tracking for hardware and software
• Backup management
• Early warning proactive alerts (memory, disk, RAID, and UPS)
• Active Directory, Exchange, and SQL Server support and maintenance
• Live Server Help Desk