Total Desktop/Laptop Care

This preventive and proactive monitoring and maintenance service for desktops addresses problems before they become disasters. Total Desktop/Laptop Care covers the following tasks:

Monitoring and reporting
System and drive optimization
Anti-virus management
Spyware management
Temporary file/Internet debris removal
Patch management
Asset-tracking for hardware and software

Each machine covered under Total Desktop/Laptop care provides access to a live US-based help desk. The help desk is staffed by Level 2 and Level 3 engineers with a minimum of two years experience. Using a toll-free number, you’ll have access to Fortune 500-class support for your equipment.

Plinth Technology’s live help desk is staffed with experienced Level 2 and Level 3 technicians who have a minimum of two year’s experience supporting end-users on server, desktop and network-level issues. We deliver this service using a combination of phone and remote control tools that are a part of service software.

Live Help Desk gives you immediate support for a range of business software and applications including (but not limited to):

Microsoft Outlook
Microsoft Outlook Express
Microsoft Word
Microsoft Access
Microsoft Excel
Microsoft FrontPage
Microsoft PowerPoint
Microsoft Visio
Microsoft Office
Microsoft Internet Explorer
Adobe Acrobat and Reader for PC
Adobe Photoshop for PC
Trend Micro Office Scan
Norton Anti-Virus
AVG Professional
SQL Backup and Restore
Domain user account reset and network share
Domain rights and creation
Network connectivity
General PC hardware diagnosis
Printers, drivers, and database connectivity
ODBC connections
Citrix Metaframe/Presentation Server
Microsoft Windows Vista
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows NT
Wireless 802.11 connectivity
Palm OS
Microsoft Windows Mobile OS
Blackberry
Microsoft Active Sync